Good afternoon, Abdallah
Here’s what needs your attention today.
Open tickets42+8.4% vs yesterday
SLA at risk73 due within 30 min
Agents on shift113 teams covered
Customer satisfaction94%+2.1% this week
Ticket Queue
Live workload| Ticket | Status | Priority | Assignee | SLA |
|---|---|---|---|---|
| AT-1048 · Urgent reissue request — travel tonightAl Noor LLC · PNR X7H2KP | Open | Urgent | Mohammed K. | 18 min |
| AT-1046 · Hotel confirmation not receivedFuture Travel | Pending | High | Ahmed N. | 3h 05m |
| AT-1044 · Refund status follow-upVision Holdings | Open | High | Fatima A. | 1h 11m |
Automation Activity
Today#AT-1048 assigned to MohammedTravel Tonight rule · Least loaded
#AT-1044 routed to Refund TeamRefund keyword rule
Ahmed marked AwayShift routing paused automatically